Part 2: Bruce Wellman: Hot Teams
"Listening is the primal group skill."
In this part of the interview Bruce breaks down the four blocks to understanding, all of which involve listening. Team members often come to meetings with one of these four blocks:
- Personal Listening - personal frame - “that makes me think of…”
- Listening for Details - lock onto a detail when it doesn’t always serve the group
- Predictive Listening - already know what the person is going to say, so you stop listening
- Certainty Litening- I already have the answer, so just finish up so I can tell you
Working to identify and break these blocks is critical for teams to function effectively.